CONTACT US
London United Head Office
Our Head Office can be contacted at:
London United
Busways House
Wellington Road
Twickenham
TW2 5NX
Tel: 020 8400 6665
Fax: 020 8943 2688
Email:customer@lonutd.co.uk
We welcome your comments, compliments and complaints. Complaints are handled by London Buses Customer Services whose contact details are shown below:
London Buses Customer Services
| Telephone: | 0845 300 7000 from 8 a.m. to 8 p.m. Monday to Friday |
| Textphone: | 020 7918 4435 from 8 a.m. to 8 p.m. Monday to Friday |
| Fax: | 020 7027 9914 |
| Email: | customerservices@tfl-buses.co.uk or use the online feedback form |
| Address: | Surface Transport Communications, 4th floor, Zone G7, Palestra, 197 Blackfriars Road, London, SE1 8NJ |
Download the London United Complaints Policy:
London United Complaints Policy
Travel Enquiries
For general travel enquiries we recommend using Transport for London's journey planner which can be found at:
| Web: | www.tfl.gov.uk | |
| Email: | travinfo@tfl.gov.uk | |
| Telephone: | 020 7222 1234 24 hours |
Lost Property
If you have lost any property on a London United bus, please contact the garage for the route that you travelled on. A list of London United routes and the garages they operate from is available here.
If it has been more than three days since you lost your property, please contact Transport for London's Lost Property Office.
| Telephone: | 0845 330 9882 (08:30-16:00, Monday-Friday except Bank Holidays) | |
| Fax: | 020 7918 1028 | |
| Address: | 200 Baker St, London, NW1 5RT |
If you discover that you have lost any item of property on any other bus service please contact London Travel Information on 020 7222 1234.