Speak to us
London United Head Office
Tel: 020 8400 6665
Fax: 020 8943 2688
We welcome your comments, compliments and complaints. London Buses Customer
Services handle customer contacts on behalf of all London bus operators.
You can get in touch with them via the following:
TfL London Buses
4th floor, Zone B5
14 Pier Walk
London SE10 0ES
Tel: 0845 300 7000 (08:00–20:00 Monday–Friday)
Textphone: 020 7918 4435 (08:00–20:00 Monday–Friday)
Fax: 020 7027 9914
Download the Surface Transport Customer Services Complaints and Feedback Policy here.
For general travel enquiries we recommend using Transport for London’s journey planner which can be found at:
If you have lost any property on a London United bus, please contact the garage for the
route that you travelled on. A list of London United routes and the garages they operate
from is available here.
If it has been more than three days since you lost your property, please contact Transport
for London’s Lost Property Office.
TfL Lost Property Office
200 Baker St
Tel: 0845 330 9882 (08:30–16:00, Monday–Friday except Bank Holidays)
Fax: 020 7918 1028
If you discover that you have lost any item of property on any other bus service please
contact London Travel Information on 020 7222 1234.