Speak to us

London United Head Office

London United
Busways House
Wellington Road
Twickenham
TW2 5NX

Tel: 020 8400 6665
Fax: 020 8943 2688
Email: customer@lonutd.co.uk

Customer services

We welcome your comments, compliments and complaints. London Buses Customer
Services handle customer contacts on behalf of all London bus operators.

You can get in touch with them via the following:

Customer Services
TfL London Buses
4th floor, Zone B5
14 Pier Walk
London SE10 0ES

Tel: 0845 300 7000 (08:00–20:00 Monday–Friday)
Textphone: 020 7918 4435 (08:00–20:00 Monday–Friday)
Fax: 020 7027 9914
Email: customerservices@tfl-buses.co.uk

Download the Surface Transport Customer Services Complaints and Feedback Policy here.

Travel enquiries

For general travel enquiries we recommend using Transport for London’s journey planner which can be found at:

Web: www.tfl.gov.uk
Email: travinfo@tfl.gov.uk
Tel: 0843 222 1234 – 24 hours a day.

Lost property

If you have lost any property on a London United bus, please contact the garage for the
route that you travelled on. A list of London United routes and the garages they operate
from is available here.

If it has been more than three days since you lost your property, please contact Transport
for London’s Lost Property Office.

TfL Lost Property Office
200 Baker St
London
NW1 5RT
Tel: 0845 330 9882 (08:30–16:00, Monday–Friday except Bank Holidays)
Fax: 020 7918 1028

If you discover that you have lost any item of property on any other bus service please
contact London Travel Information on 020 7222 1234.